Major works terms
For jobs worth £1,200 or more including VAT, such as heat pump and boiler installations. Covers deposits, payment stages and how we work.
Open the PDF (Major works terms)PDF, 166KB · Version 1.1, July 2025Home›Terms and conditions
Our terms for installations, repairs, boiler cover and service plans. Each one opens as a PDF you can save or print. If anything is unclear, call us on 01903 814777.
For jobs worth £1,200 or more including VAT, such as heat pump and boiler installations. Covers deposits, payment stages and how we work.
Open the PDF (Major works terms)PDF, 166KB · Version 1.1, July 2025For jobs under £1,200 including VAT, such as repairs and call-outs. Covers our minimum charge, quotes and payment.
Open the PDF (Minor works terms)PDF, 157KBWhat's covered, how call-outs work and your annual boiler service.
Open the PDF (Boiler cover terms)PDF, 180KBYour annual boiler service, gas safety certificate and service reminders.
Open the PDF (Service plan terms)PDF, 168KBYou can cancel within 14 days of agreeing a contract with us. This explains how, and includes a cancellation form you can use.
Open the PDF (Right to cancel)PDF, 112KBLooking for how we handle your data? See our privacy policy.