Option boiler cover

All of our cover and service plans last 12 months

Our plans have zero excess payments. Your monthly payment includes everything.

You will receive an auto-renewal advising of your new plan start date. This will run 12 months on from the end of your existing plan. If you no longer wish to be on a plan, just let us know before it starts and we will cancel the direct debit and the plan.

Our plans have unlimited call outs.

You are entitled to cancel your plan at any point. To cancel a plan, please notify us in writing at [email protected], or call us on
01903 814777. Emails must be sent from your account email for security purposes.

If you have used any service or benefit of the plan, then the full amount for the year will be due for payment.

If you have not used any service or benefit of the plan, then you do not need to pay any further payments. We also cannot provide a refund of any payments made to date due to the fact that your system was covered for those periods.

Refunds will be given in any case where we have not delivered on our same day/next day emergency attendance guarantee.

Our cover includes all of your heating and hot water controls, gas pipework, heating pipework and radiators. We do not currently have an option for boiler cover only.

You will receive regular services annually which usually includes cleaning of heating filter and condense trap, recharging expansion vessels, plus carrying out gas pressure, maximum and minimum combustion checks, gas rating, and fan pressure checks where required. On many models this will include a full service including a clean of the burner, heat exchanger and electrodes.

On appliances that are recommended for a full service with new seals every 5 years, for example Vaillant and Worcester boilers, these are also included, and we supply all parts required for this.

We check all of your radiators for operation and vent them of air. Finally, we check your controls for operation.

We pride ourselves on following the absolute best possible service procedures, giving your boiler and central heating system the longest possible life.

There are a some faults that we do not cover.

We do not repair pre-existing faults or carry out remedial works to previous poor workmanship.

We cannot make a repair if a required boiler part is obsolete.

We cannot cover repairs required as a result of poor heating system water quality, i.e. blocked boiler, unless where Option Energy Solutions Ltd have carried out a system flush and installed a system filter.

We do not cover damage caused by frozen condense pipes that have been incorrectly installed, not adhering to the Heating and Hotwater Industry Council’s standards for condense installation found here.

We do not replace household batteries in items like thermostats

We do not make repairs to external services, e.g. external underground gas pipes, or pipes in
communal service voids in blocks of flats.

If a boiler is uneconomical to repair (parts cost inc. VAT over 85% of the value of a like for like replacement boiler retail price) then we will offer a boiler replacement at a discounted rate.
Note: This part price is extremely rare and has never affected one of our plans to date.

No. Our plans include parts and labour for all repairs.

We’ll supply a quote to bring the property back to full health, or in the case pre-existing installation faults, quote to bring it up to standard.

If you choose not to have the work carried out, we just won’t cover that part of the system. Everything else will be covered though, as long as the pre-existing issue isn’t harmful to the wider system.

For a full list of inclusions and exclusions, please view our terms and conditions here.