Option Energy Solutions Ltd Privacy Policy


General Data Protection Regulation 2018


This document discloses The Option Energy Solutions storage and use of data policy in line with the new General Data Protection Regulation (GDPR) laws.

Option Energy Solutions is dedicated to protecting the privacy of our clients, and process personal data with greatest care in accordance with the General Data Protection Act 2018.

Personal information is used by us and those who work for us to provide our customers with a personalised service.

All personal data stored by us is password protected. We have never and will never share, sell or rent this information to third parties for marketing purposes.

Phone Numbers
We store this information, so that we can contact our customers to book in any jobs that you may need arranging.

We store this data so that our engineers know how to find you. We may also send letters such as invoices and sometimes a little thank you at Christmas.

Email Addresses
We store this data to contact our customers in relation to any work that may need to be booked in and to keep you updated on your projects. We also use this to send you relevant information that we believe to be of value to you and to let you know of any deals that may be taking place.

Bank Details
We store bank details for our boiler cover service and these details are password protected in Go Cardless. We have also carried out a full PCI DSS compliance procedure with our card payment provider Worldpay, and we adhere to all of their requirements.

We may need to take photographs of job locations for survey and pricing reasons as well as any before and after photos of work that we have carried out.

Should a customer inform us that they would no longer like to hear from us, their information will be removed and deleted immediately.

6 + 2 =

Option Energy Solutions Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Lender (limited only to green deal finance plans). It also acts as a Broker, not a Lender, and offers credit facilities from a panel/one lender. The credit is subject to application and status.

Important notice regarding Coronavirus (Covid-19)

Please note that your wellbeing is our priority. We want to make sure we are acting responsibly and protecting the health of our customers and our community.

Rest assured, when you book for us to visit your property, we are taking additional precautions – including extensive hand-washing – before, during and after the appointment along with respecting the social distancing guidance when working in your property.

Please do make us aware if:

  • Anyone in the property has been diagnosed with Covid-19
  • Anyone in the property is self-isolating; or
  • If anyone in your home is at higher risk (e.g. 70 or older)

If you have any questions, please do not hesitate to ask us.